Workplace Counselling Skills (1 day)

Managers and Human Resources executives are increasingly being asked to deal with employees experiencing emotional upset but often without the training needed to handle these sensitive situations. Sometimes people need help because they are under stress, bereaved or experiencing personal or work related problems. The role of counselling in the workplace is increasingly recognised as providing the essential support to help employees face challenges and continue to work effectively.

Who should attend?

This course is ideally suited for Managers, supervisors and human resource professionals who are required to deal with employees on a one-to-one basis regarding sensitive issues affecting their motivation and performance. Counselling skills can also be used for return to work interviews, giving and receiving feedback, supervision, appraisals, dealing with poor performance  and identification of training and personal development needs

Course Overview and Outcomes

At the end of this course you will be able to:

• Understand when to use counselling techniques in the workplace
• Confidently support employees experiencing a personal crisis or emotional upset
• Create rapport and empathy with someone in distress
• apply appropriate responding skills
• Differentiate between counselling and using counselling skills
• Have learned a three stage approach to counselling and practised the skills involved
• Break bad news
• Understand and recognise the signs of workplace bullying
• Recognise the signs of occupational stress and burnout
• Understand how counselling skills can help manage conflict in the workplace
• Recognise your  limitations and know when to refer employees to a professional counsellor