Assertiveness for Maximum Impact (1 day)

 Professionals at all levels need to project their thoughts and ideas with an assertive communication style.  This programme helps you to develop those skills and examine your underlying beliefs to take greater control of your life.

Who should attend?

All managers, supervisors and those in contact with customers who wish to build successful assertive communication skills. Staff who may have to manage conflict as a part of their role or may have received feedback in the past that they behave too passively or aggressively at work and are looking to develop a new approach. New managers or team leaders who need to assert their position.

Course Overview and Outcomes

At the end of the course you will be able to:

·         Identify the differing personality types associated with assertiveness behaviour

·         Identify individual behaviour patterns

·         Practise a range of assertiveness techniques

·         Apply assertiveness skills to your real-world challenges

·         Develop a more confident approach to work situations.

·         Communicate a point of view in a clear, direct and effective manner.

·         Develop a better understanding of the link between assertiveness and adult behaviour

·         Enhance your assertive behaviour through effective influencing strategies.

·         Develop an action plan to consolidate learning and future training needs